Shipping & Delivery Policy

Version 2026-07-14-v1 · Effective date: 14 July 2026

Mygodly, operated by MYGODLY ECOMMERCE AND TRANSPORTATION INDIA PRIVATE LIMITED, is a platform that lets restaurants take orders through their own storefront. This policy explains how those orders are fulfilled.

1. What is fulfilled, and by whom

In short: A restaurant using Mygodly prepares and fulfils its own food orders — we run the storefront and payment, the restaurant runs the kitchen.

The restaurant a diner orders from prepares and fulfils that order — the food, the packaging, and (for delivery orders) getting it to the diner. Mygodly provides the storefront, the order board, WhatsApp notifications, and payment routing; we do not prepare or physically handle food.

2. Pickup, own-rider delivery, and dine-in

In short: Orders are fulfilled by pickup at the restaurant, by the restaurant's own delivery riders, or served directly for dine-in and reservations.

A storefront order is placed under one of three fulfilment modes: pickup (the diner collects the order at the restaurant), the restaurant's own delivery (the restaurant's own rider delivers it — we hand the rider a tracking link, but do not operate the delivery ourselves), or dine-in (ordered and served at the table via QR code). A reservation books a table, not a delivery.

3. Timing

In short: Preparation and delivery times are set by the restaurant, not by us — check the estimate shown at checkout or ask the restaurant directly.

Preparation time, pickup readiness, and delivery time depend on the individual restaurant — its kitchen, its order volume, and, for delivery, its own riders and the distance involved. Any estimate shown at checkout comes from the restaurant.Mygodly does not guarantee a delivery or preparation time.

4. No third-party courier — yet

In short: We don't currently integrate with third-party delivery services (Dunzo, Shadowfax, Porter, etc.) — only pickup and a restaurant's own riders.

At this stage, Mygodly supports pickup and a restaurant's own delivery riders only. We do not yet dispatch orders through third-party courier or delivery-aggregator services; if that changes, this policy will be updated first.

5. Contact

In short: Order or delivery questions go to our support email or the contact page — or the restaurant directly.

Questions about a specific order are usually fastest to resolve with the restaurant directly, via the WhatsApp conversation attached to your order. For platform questions, contact us at [TO BE FILLED — support email], or visit our contact page.

Disclaimer: This document is a non-lawyer template provided for convenience and does not constitute legal advice. Have qualified counsel review and adapt it before relying on it.