Refund & Cancellation Policy

Version 2026-07-14-v1 · Effective date: 14 July 2026

This policy explains how refunds and cancellations work on Mygodly, operated by MYGODLY ECOMMERCE AND TRANSPORTATION INDIA PRIVATE LIMITED. It applies alongside our Terms of Service.

1. Two kinds of payment on this platform

In short: A restaurant pays us a subscription. A diner pays a restaurant for food. Different money, different rules — both are covered below.

Two separate payments happen on Mygodly, and this policy covers both because they work differently: a restaurant's subscription to use the platform (section 2), and a diner's payment for food placed through a restaurant's storefront (section 4).

2. Your subscription — 7-day money-back guarantee

In short: Not the right fit? Ask for a full refund of your subscription within 7 days of payment — no questions asked.

Every paid subscription comes with a 7-day money-back guarantee. If you are a restaurant and the Service is not right for you, contact us within 7 days of the date of payment and we will refund that payment in full. You do not need to give a reason.

3. Subscription cancellation & auto-renewal

In short: Cancel anytime; you keep access until the end of the period you've paid for, and you won't be billed again after cancelling.

Subscriptions renew automatically at the end of each billing period. You may cancel at any time from your account settings or by emailing [TO BE FILLED — support email]. When you cancel, auto-renewal stops and you keep access until the end of the period you have already paid for. Cancelling on its own is not a refund request — if you also want a refund of a recent payment, ask within the 7-day window above.

4. Diner food-order refunds

In short: A food order is between the diner and the restaurant. If it's refunded, we always reverse our own commission on that order — we don't keep a fee on food a customer never received.

An order placed through a restaurant's storefront is a sale by that restaurant — the restaurant decides whether an order is cancelled, remade, or refunded, the same way it would for an order taken over the counter or the phone, and subject to applicable consumer-protection law. If a restaurant issues a refund for an order — in full or in part, for any reason, including a failed or cancelled order — our commission on that order is always reversed along with it; we do not retain a fee on food a diner never received.

5. How & when refunds are issued

In short: Both kinds of refund go back to the original payment method through our payment processor, usually within a few business days.

Approved subscription and order refunds are issued to the original payment method through our payment processor, Cashfree. Once a refund is processed, it typically appears within a few business days, though the exact timing depends on the diner or restaurant's bank or card issuer. Refunds are made in the same currency as the original payment, and any tax collected on the refunded amount is refunded along with it where required by law. We may decline a refund request in cases of fraud or abuse of this policy.

6. Contact

In short: Refund questions go to our support email or the contact page.

Questions about a refund or cancellation? Contact us at [TO BE FILLED — support email], or visit our contact page. Mygodly is operated by MYGODLY ECOMMERCE AND TRANSPORTATION INDIA PRIVATE LIMITED.

Disclaimer: This document is a non-lawyer template provided for convenience and does not constitute legal advice. Have qualified counsel review and adapt it before relying on it.